Issues connecting to Partner Portal, Helpdesk and Ordering Forms
Incident Report for Synergy Wholesale
Resolved
This issue has now been resolved.

We apologise for any inconvenience caused.
Posted 13 days ago. Mar 13, 2019 - 19:06 AEDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted 13 days ago. Mar 13, 2019 - 17:06 AEDT
Update
We are continuing to work on a fix for this issue.
Posted 13 days ago. Mar 13, 2019 - 16:30 AEDT
Update
We are currently liaising with software vendors to assist with the issue, we apologise for any inconvenience caused.
Posted 13 days ago. Mar 13, 2019 - 16:19 AEDT
Update
The issue is taking longer than expected to fix, senior technicians are working hard to bring services back online.
Posted 13 days ago. Mar 13, 2019 - 15:39 AEDT
Update
We are continuing to work on a fix for this issue.
Posted 14 days ago. Mar 13, 2019 - 14:58 AEDT
Update
We are continuing to work on a fix for this issue.
Posted 14 days ago. Mar 13, 2019 - 14:56 AEDT
Identified
We are currently experiencing issues with connectivity to Partner Portal, Helpdesk and Ordering Forms. We are currently working to resolve the issue, sorry for any inconvenience.
Posted 14 days ago. Mar 13, 2019 - 14:55 AEDT
This incident affected: Management Interface, API and Support (Ticket Support).