This issue should now be resolved. For any further assistance, please contact our team through a new Support Request.

Thank you for your patience.


We are aware of a current issue where automatic account credit refill attempts are resulting in a failure email being sent out to partners. Our Development Team is currently investigating.

We advise manually topping up your Synergy Wholesale account if any services need to be urgently renewed. We apologise for any inconvenience during this time.

Began at:

Affected components
  • Management Interface
  • API