Scheduled Helpdesk Maintenance Thursday, 24th July, 2025
The maintenance is now complete. Thanks for your patience.
The scheduled maintenance is now underway. We'll keep you updated on our progress.
Maintenance Details
Date and Time: Thursday, 24th of July, 2025, from 7:00 AM to 9:00 AM (AEST). This early morning window has been chosen to minimise disruption to your operations.
Impact: During this period, you will not be able to access, submit, or reply to existing support requests through the helpdesk portal. Our support team will also be unable to respond to support requests until the maintenance is complete.
Duration and Contingency: The outage is expected to last up to 2 hours, with additional time for any necessary rollback procedures to ensure a smooth transition.
If you have an urgent issue during this time, please reach out to us via our alternative support channels:
Live Chat: Accessible 24/7 through our website for longer queries, our team will note down and submit a ticket on your behalf to provide updates once the upgrade has completed.
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Support Centre
- Ticket Support
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