Updated

No new information to provide at this time. Acronis have returned to their product team with our concerns to see if a more viable option can be implemented to ensure that during an Acronis restore, your cPanel service will continue to function.

If you need any assistance with performing any restore, please reach out to our support team.

Updated

No new information to provide at this time. Acronis have returned to their product team with our concerns to see if a more viable option can be implemented to ensure that during an Acronis restore, your cPanel service will continue to function.

Identified

We have had an update from Acronis. Their engineers have mentioned that this is now the intended behaviour to improve security. Our Head of Infrastructure is still liaising with their engineers to find a better solution.

Investigating

We are aware of issues when restoring directories with Acronis on cPanel hosting services. Permissions are becoming invalid during the restore causing cPanel to not function correctly until the restore is complete.

Our infrastructure team are in talks with Acronis directly to get the issue resolved.

If you need any assistance with performing any restore, please reach out to our support team.

Began at:

Affected components
  • Hosting Services